SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://uniglobesmartproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable, bright colors and looks awesome. Delivery was quick.
Fast delivery to lithuania, the size grid corresponds to reality, my foot is almost 25 cm, sneakers came up, sneakers quality, beautiful, reflective emblem and circles for laces it is visible in the photo (with a flash), i recommend. Thanks to the store for the sneakers and for the gift of the socks.
lovely shoes! So perfect!!
Package received... The quality is super, there are no complaints. The review will be supplemented after fitting...
Recomand usori și confortabili, transport rapid, comandați PE 30.03.2019, ajunși în date 18.04.2019, cadou or pereche de șosete. recomand.
best shoes of my life. 6,5 is 24,5cm and it is 39 and it is 100% ok. I will buy more
The dimensions are different than stated in the descriptions! Shoe molds are half size big! Nike/adidas 44.5 onemix of 44!! The sole of the shoe is very hard and very thin, if the pointed object is sunk, the sole will collapse. The shoes came to my feet big, the salesman said he was going to make a refund, stalled and didn't! Waiting for refund opened dispute. Do not take advice is not too expensive!
Excellent sneakers i buy more than 1 time, such our for 2 years. Came in 10 days tracked completely the entire route. Seller responsible store recommend
In general, crosses are cool, for classes in the hall are ideal. Took the second pair, the first were turquoise. Size in size, very satisfied, socks went as a gift
Super...
Prettier than a picture. If i already liked them more, that's for sure. The rather unpleasant smell, between gasoline, varnish. I hope you leave with the use. On the other hand they carve big ones, at least me. I took 40 since my foot was 24 '5cm and i thought it wouldn't be noticed, i'll switch to 38 because i have too much left. Socks, gift, i haven't taken them out since i'm waiting for the store's response to change the size.
Sneakers are wonderful! Approached perfectly on the leg 24,5 cm, very comfortable. I recommend!
Seller 100% recommended and sneakers are super comfortable! It's my 3 pair you bought from this brand
As always a great product!! I take it not the first time and as always very satisfied! This time i took a gift, made a surprise, a surprise was a success!! The truth was long this time, but pleased that the courier brought straight home. I advise everyone, very high quality shoes!! Very good store!!
Very cool sneakers, super quality, socks as a gift, the size grid matches, delivery to the rb month, the store answers all questions immediately. I will advise and order from him. Thanks to the seller. 100% recommend
Great tennis shoes very comfortable arrived very fast, EI and super comfortable, great service and fast delivery.