SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://uniglobesmartproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The box is crumpled (but the store is not to blame, most likely it is our favorite post of the russian federation so delivers. As for the speed of the arrival of the order, it has been 3 months since the order was received, during this time it was possible to fly to china 10 times)))
Thank you!!! Recommend!!!
Cream, on the first signs, the eyes pleased.)) Thank you!
Delivery to spb 1,5 months. Packed well in blown packaging. The order was big on the sale on march 31, the delivery was chosen by store's shipping method, in fact the parcel seller registered very quickly at the same time chose the delivery of china post registred air mail. On april 21, i asked the seller why the parcel movement was not visible and on april 24 the parcel began its movement, t. e in fact, almost a month the parcel was not sent (perhaps because of the increase in the number of orders on sale), it came to the parcel in less than a month. Because i chose "free" untraceable delivery, which is calculated 2 months to reduce the estimate for delivery will not. Later i will add feedback on the results of use.
super
As in the photo. not yet used.
The cream is similar to nutritious, absorbed quickly, although dense texture, barely noticeable perfume, the alergia is not yet, doshol less than 2 months before hobart, everything was well packed.
Box as in the picture. Not yet used. Delivery more than three months. Product and store recommend)
The cream is dense, well nourishes, with a slight unobtrusive and very natural smell. I liked it. The store sociable, at my request, extended the protection. The cream could not come for a long time, in tracking it was written that the order was executed, had to open a dispute. The seller immediately unsubscribed, offered to go to the post office, offered to cancel the dispute and wait, offered to send the parcel again. But!!! Cream came. So i canceled the dispute. Cream and seller advise.
I leave positive feedback, although the goods did not receive, but the store immediately returned the denyushka, thank you, i do not know the fault of our post or maybe that went wrong, but indicated, transportation canceled .... if i still get it, i will add a review)
The order took a long time but came, the result of the action, in the additional will call off!
Factory packaging, all western, looks solid, odorless, pleasant lie down, hope the result
Shipping month! Has a light pleasant smell! The cream is gentle, i can not say more yet! I do not call the alert. i recommend
originally packed, fast shipping, love the smell
Cool cream))) i recommend))))
07-01-19 ordered 26-02-19 received is as description. Use for eyes. When me punctures the a little in the eyes I get tears. There is no user manual at. I go tell use and later result. Packaging was little dented is because the envelope post is and by mailbox is gone.
I really love this store and this store. Not the first time i order cream. Quality at the highest level. Cream all from the manufacturer. packed all under the film and everywhere hologram and date. no fake. I ordered a novelty, i have not used it yet. As soon as i try to immediately write off. I wish him great success in business and in personal life! i recommend this store and seller to everyone!
Month from order to receipt. The customs delayed. the package is good. came not damaged. The cream is nutritious, and moisturizing. i like it
Cream of excellent texture, leave swelling❗❗❗Thank you very much for the item, you are the most favorite store❗❗❗❗