SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://uniglobesmartproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Everything came intact, my wife really liked
Good Packaging , i like it but I didn’t use it yet
The parcel was received, although packed well, but during transportation it was wrinkled, the delivery was 50 days to kharkov. Shelf life is good, i can not say anything about quality, because. Bought for a gift.
Got everything exactly as in the picture
The order came in a bubble bag and at the same time the box crumpled, the bubbles are all whole, but so small, the photo looked bigger. Only 5 ml. Be careful.
I take the goods not for the first time, it is very good! And the store is just umnichka! Parcels come in perfect condition!
The product is packed very well, all the bottles came intact. everyone is happy
Quickly came my order, how does not yet know.
The delivery time was a lot but the guarantee was always kept in the purchase, the. Skin feels soft after use.
The order took a very long time, the description corresponds. All ampoules are intact.
hualironic acid work nice - perfect package and very useful cap (2 pieces). Will add my impression after 1 month of using. Thanks.
Thank you for the goods the quality of the package is good until the silicone dispenser, bottles of glass, the date is normal, took for the device later to finish the review and so on the view of 100 points, long goes but i think everything will work as it should
the same as a describe
I advise everyone store!!! Long parcel went to moscow (((the description is accurate. Despite the small brutality of the box inside the whole!!! After checking in the case it will be clear to order yet or not. The wife will tell))))
Perfectly packed, everything came whole. We'll try, thank you.
Finally received the goods, very long shipment, the store due to the holidays long sent the goods, the delivery took almost two months. I tried to apply the remedy for the night and morning, the skin becomes moisturized and tender, about the effect until early to speak, it is necessary to use more than a month i think to evaluate the remedy and effect. I will order more, i recommend the seller, although there was a long shipment, but the product was well packed, for that thank you very much!
Great product. Delivery is very fast. I recommend 100%
Packed well, all whole. The timing is good. Track tracked. After application, i will write.