SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://uniglobesmartproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect store!! Very fast shipping!
Sneakers to chelyabinsk reached in 3 weeks. I order the second, the first took myself two years ago, still alive and whole, these took for my son, fit in size, he likes. I recommend the store and the product is checked personally.
In magadan came for 41 days, the product liked for this money, i recommend the store is good.
Well, i can say, i liked sneakers, good, light!! On my size 43.5 ordered 44th, came just in size exactly in the same way!! Thank you store for hyper fast delivery!!! To kaluga for 7 days from china!!!! It's something... So quickly i did not receive the goods ..!!!! Thank you!!!
I don't get the product.
Good sneakers.
I order a second time. Delivery is fast. The quality is excellent. Very comfortable. All summer and autumn in them and they survived. Thanks to the store.
Light, beautiful, washable. Description equal to order and fast delivery
Krosy chic!!! I ordered myself, and then all my friends. Breathe well, nose, lungs! At 43 size i take 10, at 42-9.5 took on sale for 900r. Before sale 1300r
Chic sneakers, i take the second pair, the first took from another store near the city back and they are still whole, decided to take spare. In my 42 size 8.5 came up.
Come quickly. Light, comfortable sneakers, i order the second
Krasovki on a narrow leg, light, soft, brings only the sole as on cheap naked. Before that, to work was worn by outvenchers, let's see how these will show themselves
wonderful, I love
Love the look very comfortable
Delivery 2,5 weeks. Cool sneakers, light comfortable. For such a price is quite worthy. I recommend.
Krosi yakiny, i suede 2 pairs, delivery for 13 days
feeling comfortable thanks so much
Very good quality and very comfortable I am satisfied Recommended Product
Very good and comfortable
Excellent krosy. super prodovets. Always everything quickly and clearly.