We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Very long delivery ("thanks to" russian post). The store is decent, the goods are excellent. The only negative is a very pale inscription of the name of the animal and the phone, when the locket is in dust, nothing is visible at all on the gold medallion, on the black everything is ok.
All specified as requested. Thank You
Delivery to moscow in 17 days. They wrote everything they wanted. The only text could be larger.
Super, i'm so happy, everything is even, you can see, the bone is beautiful, looks super on the dog, the fastening is reliable, thank you!
I made an order, wrote the wish of the inscription on the medallion, the order of two different for two dogs, came two pieces for one dog, wrote in the messages all in detail. One small ring is included. On a round dull inscription than on a bone. Metal heavy
The name is too small. Last time i ordered, the letters were larger
The dog is happy! Thank You
Until the st. petersburg was a little over a month. Quality is good, we wrote everything without errors, we liked it very much) thanks to the store, we recommend)
It didn't come. Me and my dog are very urgent
A very long time was the parcel, but the store sociable twice extended the protection period. In general, everyone is happy
The store wrote everything as i asked, (the comment on the order did not learn to make on the Russian, i wrote that extra. The information on the engraving will send message) the truth of the parcel came in 2,5 months
Name and phone engraved. A little dull engraving, but you can see. The badge is heavy, high-quality metal. In the kit there are 2 rings for attaching to the collar.
Thank you very much. All super
They did everything as they asked! Quality 100%.
very small badge. but good print
Good addressee, i'm very happy. Came quickly, track tracked.