SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://uniglobesmartproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
I won for coins, but the goods did not come. Very sorry
Perfect packaging. When i use it i will write again
Everything is fine, the parcel came quickly in a couple of weeks! Later i will add a review when we check the goods in work!
Paka all cool i will punch off
The parcel went to germany for 2 weeks. Packed well. Until i tried the product.
Delivery took more than a month. The cream came in intact, the packaging did not even crumple. In addition to the cream, the store put a small probe, it was very nice) a good remedy. The color is yellow-mustard, absorbed quickly, the texture is light, the smell is strong, herbal. Thank you to the seller.
It came to rostov-on-don for 13 days. Everything corresponds to the description. After checking, i will add a tip!
I ordered several products at once. It came a month before the rb, all whole, nothing was damaged. At the expense of the effect until i say, i used only once. Serum liked, moisturizes, nourishes the skin, removes tightness, does not leave stickiness. The cream used at night, point on pimples, removed redness, allergies did not cause, smells of herbs, the composition is not bad. Hair oil smells just divine, applied to the tips of the hair, the effect liked, nourishes, but does not leave fat, does not weight, add to shampoo and hair mask, later i will write off the results for all products. While everything suits, the store thanks
The cream is excellent. Thank You
I am happy with the cosmetics of this brand, i bought already a lot of goods, i liked everything!!
Seller zakrvl order. i did not receive the package. opened the dispute. it was time i received the order. the dispute closed.
The goods came very quickly, the store put a gift, fresh, and nice, later write after use
It was 2 months, it was not tracked, wrote to the store that b extended the protection, immediately wrote and extended. about the result i will add later.
In the case did not try
Received, as a gift the store put a probe emulsion. In the skin absorbed well, subsequently leaving no fat, a little dry and less redness on inflamed pimples, there is nothing else to say, unsubscribe. Thank you seller
Won for coins. as a gift put a probe. not yet used. delivery is fast.
Won for 0.68 thanks!
To msk arrived the parcel in 24 days I love this store, the goods are always excellent, always a gift emulsion in a bag... I ordered several positions, packed in a postal package with a doll, nothing was wrinkled .. The extract smells of herbs, the skin is absorbed well, when applied to inflamed pimples passes itching and redness, there is nothing more to say, later written... Product and store definitely recommend
All right on the shipment, we need to try
The cream was well packed, the box was not wrinkled. Everything came whole. The smell of the cream is herbal. In fact, i have not tried it yet.
Not yet próbowałam, shipment well packaged, cosmetics with long date, delivery Poznań month.
Unfortunately, the store sent the wrong cream. I had to open a dispute, the seller immediately agreed to return the money, for this thank you. I'll try to order again. I hope this time will come what you need.
It came in 1 half month. I bought it before. Like it's good.
I ordered 4 names (5 copies) of goods on sale 11.11, the parcel came to rostov-on-don 28.12 (the longest waited in china), the track was tracked. For what store thank you! Packing in air bag, all boxes are whole. Shelf life is excellent, excise taxes on the spot. This product is waiting for its turn (a lot of nahapal cosmetics), so the feedback will be supplemented with time. Of the minuses: each product was promised a probe emulsion. Emulsion, 10 bags, i ordered separately. Expected to receive 5 bags as a gift, was alone, to the entire order. This is a little hurt. Still, in the store i order not for the first time, i will buy in the future, just considering this fact. In other stores of this brand, i ordered from one product a probe put...
Thank you! Everything's fine. Recommend store