SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://uniglobesmartproducts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Uzsakyta 2019 04 12 gauta 2019 05 22 Kaukytes maloniai kvepia. nors visos skirtingų spalvu, bet poveikis visų vienodos. Trumpam atgaivina paakius. malonus jausmas uzsidejus.
As always, the parcel came in perfect condition. This time took less than 2 weeks to arrive. Thank you!
Very good product and very fast shipping!
Hurray, hurray finally came, the packaging is excellent, the quality is very good, comes on time! I recommend
Thank you all received, it took a very long time.
Great Seller! Package very well.
I long to arrive. Now i'll try them
Thank you the parcel came all right.
Everything came intact and very quickly (on march 28 made an order, on april 22 already received), the track was tracked!
I order for a friend. She's happy. It took three weeks to order to istanbul. Packed well, nothing damaged
Shipping is long. The store indicated the minimum cost. Not yet.
It came in a month. Last time i ordered 10, it came in a box, this time 20 just in a package. Seller recommend
The product corresponds to the description. Good shelf life.
Delivery fast, patches chic) hold well, effect until after one application will not say) store good)
Against the background of long dispatch from other stores, the goods came quickly-25 days from the date of purchase. Tracked all the way down the track. I will check the quality of the goods later. Thank you!
Stick badly-move... No more! Quality well, very low!
My eyelids came. Packed perfectly. Everything is safe and sound.
not working and not bad
Patches came quickly enough-in kiev for 2 weeks, the track was tracked. In the russian description it was indicated 10 pairs = 20 pcs., and when ordering it issued 8 pairs-16 pieces, in fact it came. Packaging whole, but could also bubble wrap for the integrity of patches. And so, the order is satisfied and the store recommend.
I liked it as much as i ordered. Very good
Balíček dorazil CCA 3 týdny from objednání. Jestli fungují nevím, zatím jsem vyzkoušela jednu, každopádně neublíží. Mám citlivou pleť and žádnou negativní reakci jsem neměla. Zatím masky doporučuji.
I order a second time. Excellent moisturizing patches. Well hold on for centuries, the feeling after them is very pleasant. Delivered in a month. I recommend the product! Thank you very much to the store.
Thank you patches cool
I ordered 12.02. Received 6.03. Ukraine. track was not tracked. I did not communicate with the store. In the package of 10 packages, looks dignified, the liquid in the packages a lot. In fact, i did not use it.
These patches i order already 3 times, very well used during flight. Delivery is very long, the order is 16.01, sending 17.01, in the box threw 04.03, especially strange that on the envelope is the address of the mailbox in georgia!