OKUDO HOME LIGHTING
Q: Who will be afforded the customs fee?
Q: If the working voltage is for my country?
Q: If I am a wholesaler, I want to order more, what should I do?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (20)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
25 Jun 2018 18:47
15 very bright shining squares, then the
19 Jun 2018 08:28
excelent store and cooperative with all question that you might have. fast delivery, product is perfect
15 Jun 2018 11:37
Очень довольна люстрой. Всё упаковано качественно. Курьер доставил прямо домой. Продовца очень общительный и отзывчивый. Мастер с кривыми руками неправильно собрал люстру и она не работала. Продавец был готов отправить мне неработающие детали, продлил срок защиты. После сборки другим мастером, всё идеально работает и ярко светит. Всем рекомендую товар и данного продавца. Обе купленные люстры прекрасно работают и красиво смотрятся.
6 Jun 2018 23:48
Все отлично!Но доставка неприлично долгая!)
28 May 2018 10:23
all clearly, store sent fast, pony long + unreal ехала chandelier rf and here for удоды then what express. 18 m2 room on light sufficient (3x 100-ваттных turned from more than incandescent) маловато for me personally but, powerful was to take. reality and fit.-no монтажом problems, hardware and дюбеля and truss rod and complete. seller and satisfied and large in general.
28 May 2018 02:50
Recieved goods very fast. Ceiling light got stuck at customs. Seller responsed very fast and helped me with customs clearance. Great store, i recommend! Package was packed very carefully and well. Will leave additional feedback after i get lamp installed. But for so long im very satisfyed with seller and ceiling lamp.
18 May 2018 23:04
store recommend. decent always and communication. flat shipping to
15 May 2018 10:57
shining bright very even 10м2 on, by light adjustable, quieter stronger, yellow white look good, chips are seen in transit, top but negligible. bought купонами somewhere with all 5600 stock
10 May 2018 23:15
chandelier excellent! very like! shining and cool тёплым light!
9 May 2018 02:28
very cool! space straight! super and looks very bright shining
6 May 2018 12:45
all working, with brightness control by, warm smoothly with you to modify the cold, turn on and off. 10 m kitchen enough. about to express shipping pony month.
5 May 2018 23:18
totul in regula...a ajuns in 3 saptamani, arata foarte bine iar lumina este foarte puternica....recomand.
3 May 2018 10:26
second is my order 30 days before пришёл краснодара quality on both in height, excellent shine!! thanks store!
30 Apr 2018 07:46
packaged goods very well. it is fully compliant with the description, lamp is qualitative, all items when assembling подошли perfectly. very bright shining заказывал димером with, if a приглушить can make of cold or warm glow light. the store sent the goods time отслеживался track number. seller recommend it! thank you!!!
29 Apr 2018 08:22
27 Apr 2018 12:20
love. work perfectly, free shipping REGULATOR Is highly sensitive. fragile Is a poco a time, panties plus not bring instructions But stylish patience Is easy mount. addition Is attentive store and communicative
26 Apr 2018 09:38
delivery of the month. courier принёс home. запаковано good. all whole. all. to store.
26 Apr 2018 02:20
25 Apr 2018 08:24
our received chandelier, look waiting for, price, совпали completely and reality waiting! it's all запаковано gently, whole all even put white glove was to collect more convenient. all working, небыло сложностей connected. recommend!
24 Apr 2018 01:49
s flaw пришёл goods, center скол lamp, part returned money. all satisfied.
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