We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (17)
4 Stars (3)
3 Stars (0)
2 Stars (0)
1 Star (0)
9 Aug 2017 02:11
Voskoplav good delivery to the Crimea for 2 weeks.
6 Aug 2017 19:32
Beautiful and fast
3 Aug 2017 19:27
It was well packed. performs its functions. wife happy.
2 Aug 2017 10:47
Voskoplav came quickly everything works, melts does not last very long. the only just I thought it would be a катриджом proved that there is and everything like that. thank you store
1 Aug 2017 19:38
Description matches. with 13.07.17 walked order at the post was 29.07.17 in the Kaliningrad region. how will write later
1 Aug 2017 19:37
Very happy with product, came for 1,5 weeks. everything fits. I recommend store. good sport.
29 Jul 2017 07:42
The order did not come. the store quickly returned the money.
28 Jul 2017 18:58
All good clean, everything works
28 Jul 2017 12:02
The store is the same bought for 1000 rubles, broke. ordered here twice cheaper see the difference. I recommend.
27 Jul 2017 10:15
Only one side works is it okay?
26 Jul 2017 11:49
Voskoplav works, came for 2 weeks in St. Petersburg.
26 Jul 2017 11:22
26 Jul 2017 02:00
Got everything right. I not yet used. then give additional feedback.
26 Jul 2017 02:00
Brza delivery, different product!
26 Jul 2017 01:59
Received in time, the device works, thank you store, goods match the description
21 Jun 2017 23:45
Track to track all. Shipping 2 weeks. the device works. thank you.
2 Jun 2017 20:18
Everything came quickly very happy
4 May 2017 01:43
Booked 04.04.17. was sending to Moscow last month. I am happy. case is intact. the unit warms well. everything works. thank you!
4 May 2017 01:41
Very fast delivery-2 weeks in Voronezh! surprised! Heater of sufficient quality. work is important. but there is no indicator on (red light). the case is just an empty hole. not very good but not critical.
25 Apr 2017 01:58
Everything came pretty quickly! well packaged and odorless.
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